Shipping policy

At OWELIFE, we strive to provide fast, safe, and transparent worldwide shipping for all our premium New Zealand seafood products. Below is our official shipping and delivery policy designed to deliver a reliable and worry-free shopping experience for every customer.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We work efficiently to prepare and pack your items to ensure fast dispatch and shorten your waiting time.
2. International Shipping & Delivery Time
We offer worldwide international shipping. Standard international delivery generally takes 7–14 business days, depending on your destination country and local logistics conditions. Faster expedited shipping options are available during checkout if you require quicker delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or additional charges after purchase.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local clearance fees set by your country’s customs authority. These fees are the recipient’s responsibility. We recommend reviewing your local import regulations prior to placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
To ensure your seafood products remain safe and intact during international transit, we use high-quality, shockproof, and durable packaging materials. For high-value orders, we provide optional shipping insurance at checkout, offering full protection and extra peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect your package upon delivery. If you receive damaged, leaking, or severely deformed packaging, please take clear photos, refuse acceptance of the package, and contact our support team immediately.
If you discover any product defects or quality issues after signing for your order, please contact our customer service within 48 hours of delivery. Our team will verify your case and provide a suitable solution, including refunds, replacements, or other after-sales assistance.
7. Customer Shipping Support
If you have any questions regarding order processing, shipping methods, delivery status, customs clearance, or after-sales issues, feel free to contact our support team anytime. We provide fast and professional guidance to resolve your concerns.
OWELIFE Team
We continuously optimize our logistics and packaging standards to ensure faster, safer, and more reliable delivery for every order.